*Effective Date:* February 16, 2026
## 1. Introduction
Welcome to The Solar Pro USA LLC DBA The Solar Pro ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website, services, and SMS messaging program. By accessing our services or opting into our SMS program, you agree to be bound by these Terms.
The Solar Pro USA LLC DBA The Solar Pro is a residential solar energy consulting and sales service operating in Alberta, Canada and the United States. We connect homeowners with solar installation solutions and provide education, consultation, and support throughout the solar adoption process.
## 2. SMS Messaging Program Terms
### Program Name and Description
*The Solar Pro USA LLC DBA The Solar Pro SMS Program*
By opting into The Solar Pro USA LLC DBA The Solar Pro SMS messaging program, you consent to receive text messages from us, including but not limited to:
• Appointment reminders and confirmations
• Solar design proposal notifications
• Installation updates and scheduling information
• Educational content about solar energy and energy savings
• Promotional offers and special incentives
• Customer service and support messages
• Follow-up communications regarding your solar consultation or installation
• Important account updates and notifications
### Opt-Out Instructions
*You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.*
### Help Instructions
*If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to support@thesolar.pro or call 1-801-867-1441.*
### Carrier Liability
*Carriers are not liable for delayed or undelivered messages.*
### Message and Data Rates
*As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.*
### Privacy Policy
*For privacy-related inquiries, please refer to our privacy policy:* https://thesolar.pro/privacy-policy
## 3. Eligibility and Account Registration
You must be at least 18 years of age to use our services. By using our services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.
When you create an account or provide contact information, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
## 4. Our Services
### Solar Consultation Services
We provide residential solar energy consultation services, including:
• Free solar feasibility assessments
• Custom solar system design and proposals
• Energy savings analysis and ROI calculations
• Connection to qualified solar installation partners
• Utility program enrollment assistance (including Northern NRG Solar Club in Alberta)
• Financing and incentive guidance
• Post-installation support and monitoring guidance
### No Installation Services
The Solar Pro USA LLC DBA The Solar Pro does not directly install solar panels. We connect customers with qualified, licensed solar installation partners. All installation work is performed by our partner companies, and separate agreements may be required with installation partners.
## 5. Appointments and Consultations
When you book an appointment with The Solar Pro USA LLC DBA The Solar Pro:
• Appointments are scheduled based on availability and are not guaranteed until confirmed
• You will receive appointment reminders via SMS and/or email
• If you need to reschedule or cancel, please provide at least 24 hours notice
• Repeated no-shows may result in suspension of future appointment privileges
• Consultations are provided at no cost to you
## 6. Proposals and Estimates
Solar system proposals and energy savings estimates provided by The Solar Pro USA LLC DBA The Solar Pro:
• Are based on information you provide and third-party data sources
• Are estimates only and not guarantees of actual system performance or savings
• May require site verification and adjustment by installation partners
• Are valid for the time period specified in the proposal (typically 30-90 days)
• May be subject to change based on equipment availability, pricing changes, or utility rate modifications
## 7. User Conduct and Prohibited Activities
You agree not to:
• Provide false or misleading information
• Use our services for any unlawful purpose
• Harass, abuse, or harm our staff or partners
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or other harmful code
• Interfere with or disrupt our services
• Use our services to spam or send unsolicited communications
• Violate any applicable laws or regulations
## 8. Intellectual Property
All content on our website and in our communications, including text, graphics, logos, images, software, and designs, is the property of The Solar Pro USA LLC DBA The Solar Pro or our licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission.
## 9. Third-Party Services and Links
Our services may contain links to third-party websites or services (including installation partners, financing providers, and utility companies). We are not responsible for the content, privacy practices, or terms of service of these third parties. Your use of third-party services is at your own risk.
## 10. Disclaimers and Limitations of Liability
### Service "As Is"
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
### No Guarantee of Results
We do not guarantee:
• Specific energy savings or system performance
• Approval for financing or utility programs
• Installation timelines or completion dates
• Availability of specific equipment or incentives
• Continued operation of utility programs or rate structures
### Limitation of Liability
To the fullest extent permitted by law, The Solar Pro USA LLC DBA The Solar Pro shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
• Your use or inability to use our services
• Any unauthorized access to or use of our servers or your personal information
• Any interruption or cessation of our services
• Any errors or omissions in any content
• The conduct or content of any third party using our services
Our total liability to you for all claims arising from or related to these Terms or our services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim, or $100, whichever is greater.
## 11. Indemnification
You agree to indemnify, defend, and hold harmless The Solar Pro USA LLC DBA The Solar Pro, its officers, directors, employees, contractors, agents, and partners from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:
• Your use of our services
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations
## 12. Compliance with Industry Standards
The Solar Pro USA LLC DBA The Solar Pro's SMS messaging program complies with:
• The Telephone Consumer Protection Act (TCPA)
• The CAN-SPAM Act
• CTIA Messaging Principles and Best Practices
• Cellular Telecommunications Industry Association (CTIA) Short Code Monitoring Handbook guidelines
• Mobile Marketing Association (MMA) Consumer Best Practices
• All applicable federal, state, and provincial regulations
We maintain strict compliance with carrier requirements and industry standards for A2P (Application-to-Person) messaging, including proper opt-in procedures, message content guidelines, and opt-out mechanisms.
## 13. Legal Compliance
These Terms and your use of our services are governed by and construed in accordance with the laws of the jurisdiction in which you reside, without regard to its conflict of law provisions.
Any legal action or proceeding arising out of or relating to these Terms or our services shall be brought exclusively in the courts located in the jurisdiction where The Solar Pro USA LLC DBA The Solar Pro operates, and you consent to the jurisdiction of such courts.
## 14. Prohibited Content and Messaging Policy
In compliance with carrier policies and federal regulations, The Solar Pro USA LLC DBA The Solar Pro strictly prohibits the following content in our messaging:
### Tier 1 Violations (Zero Tolerance)
• Phishing, smishing, or social engineering attempts
• Any attempts to fraudulently obtain personal information
### Tier 2 Violations (Illegal Content)
• Content that is illegal under federal law or the laws of any U.S. state or Canadian province
• Any content promoting or facilitating illegal activities
### Tier 3 Violations (SHAFT Compliance)
Messages must comply with federal and state regulations regarding:
• Sex and adult content
• Hate speech
• Alcohol
• Firearms
• Tobacco and cannabis products
Violation of these policies may result in immediate messaging suspension, fines, and termination of services.
## 15. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes by:
• Posting the updated Terms on our website with a new "Effective Date"
• Sending an email or SMS notification (if you have opted in)
Your continued use of our services after changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the new Terms, you must stop using our services and opt out of our messaging program.
## 16. Termination
We reserve the right to suspend or terminate your access to our services at any time, with or without cause or notice, including but not limited to:
• Violation of these Terms
• Providing false or misleading information
• Engaging in abusive or harassing behavior
• Repeated no-shows for scheduled appointments
• Suspected fraudulent activity
Upon termination, your right to use our services will immediately cease, and we may delete your account and information.
## 17. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
## 18. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and The Solar Pro USA LLC DBA The Solar Pro regarding the use of our services and supersede all prior agreements and understandings, whether written or oral.
## 19. Contact Information
*The Solar Pro USA LLC DBA The Solar Pro*
Email: support@thesolar.pro
Phone: 1-801-867-1441
Website: https://thesolar.pro
For SMS messaging inquiries, text *HELP* to our number or contact us using the information above.
For privacy-related questions, please review our Privacy Policy at https://thesolar.pro/privacy-policy
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*The Solar Pro USA LLC DBA The Solar Pro*
Empowering homeowners with clean, affordable solar energy
©️ 2026 The Solar Pro USA LLC DBA The Solar Pro. All rights reserved.
Copyright © 2026 The Solar Pro USA LLC DBA The Solar Pro - All Rights Reserved.
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